Shipping policy

Shipping Policy

At Thee Altar, each order is handled with care and intention. Below are the details of how we process and ship your items.

Processing Time
Orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times
Shipping times may vary depending on your location. Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping (if available): 1–3 business days

Please note that these are estimates and not guaranteed delivery dates.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

Delays
We are not responsible for shipping delays caused by carriers, weather, or other factors outside of our control. If your package is delayed, we recommend contacting the shipping carrier directly using your tracking number.

Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
Thee Altar is not responsible for lost or stolen packages once they have been marked as delivered. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.

Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery at info@theealtar.com with photos of the item and packaging so we can assist you.

Contact
For any shipping-related questions, please reach out to us at info@theealtar.com.

Thank you for creating space with us.